Terms & Conditions
Last updated: September 23, 2026
Welcome to Baetle. These Terms & Conditions (“Terms”) govern your use of baetle.com and your purchase of products from us.
The website is operated by TnH Ventures Ltd. Throughout the site, the terms “we,” “us,” “our,” “Baetle,” and “TnH Ventures Ltd.” refer to TnH Ventures Ltd.
By accessing or using this website, placing an order, or purchasing a product from us, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy, which are incorporated into these Terms by reference.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use the website or purchase products from us.
1. ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have permission for any minor dependents to use the website under your supervision.
You may not use our website or products for any unlawful or unauthorized purpose or in violation of any applicable laws or regulations.
You must not introduce or transmit viruses, malware, malicious code, or any other material that could interfere with or damage the operation or security of the website.
We reserve the right to refuse service, restrict access, or terminate access to the website where we reasonably believe that these Terms have been violated or that the website is being used unlawfully or abusively.
2. GENERAL CONDITIONS
We reserve the right to refuse or cancel service or an order where permitted by law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, products, content, or services without our prior written permission.
The headings used in these Terms are provided for convenience and do not limit or otherwise affect the meaning of these Terms.
3. WEBSITE INFORMATION
We make reasonable efforts to provide accurate and current information on our website.
However, product descriptions, images, specifications, pricing, availability, and other website content may occasionally contain errors, inaccuracies, or omissions.
We reserve the right to correct errors, update information, modify product details, or cancel an order if information was inaccurate at the time the order was placed, subject to applicable law.
Product images are provided for illustrative purposes. Actual product appearance may vary slightly due to photography, lighting, manufacturing variations, or differences in display settings.
4. PRODUCTS AND AVAILABILITY
We reserve the right to limit quantities, discontinue products, or change product descriptions, specifications, or pricing at any time.
Product availability displayed on the website is subject to change.
We do not guarantee that a product will always be available.
We make reasonable efforts to ensure that product information accurately describes the products offered. However, we do not guarantee that every product description, image, specification, or other content is complete, current, or error-free.
5. PRICING
All prices displayed on the website are in U.S. dollars (USD) unless otherwise stated.
Prices, promotions, discounts, and offers may change without notice.
Applicable taxes, shipping charges, and other applicable charges will be displayed during checkout where required.
We reserve the right to correct pricing errors and, where permitted by law, cancel orders placed at an incorrect price.
6. ORDERS AND ACCEPTANCE
Submitting an order through our website constitutes an offer to purchase the selected products.
After you place an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to accept, decline, limit, or cancel an order for reasons including:
- Product availability
- Pricing or listing errors
- Suspected fraudulent or unauthorized activity
- Duplicate or unusually large orders
- Incorrect customer or shipping information
- Orders that appear intended for unauthorized resale
- Other circumstances permitted by applicable law
If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with the order.
If payment has already been processed for an order that we cancel, we will arrange for the applicable amount to be refunded.
7. PAYMENT
Payments made through our website are processed through available third-party payment services, including PayPal.
You agree to provide accurate and complete billing and contact information when placing an order.
You authorize us and our payment service providers to process the payment associated with your order.
We do not intentionally store complete payment card information on our website.
Payment processing may also be subject to the terms and privacy practices of the applicable payment provider.
8. SHIPPING AND DELIVERY
Orders are shipped according to our Shipping Policy.
Our current standard U.S. shipping charge and applicable delivery information are provided during checkout and in our Shipping Policy.
We use third-party fulfillment and shipping providers, which may include Amazon Multi-Channel Fulfillment (Amazon MCF).
Once an order has been transferred to a shipping carrier, delivery timing may be affected by circumstances outside our control, including carrier delays, weather, service interruptions, incorrect addresses, or other events.
For shipping questions or issues, please contact us at:
For complete information, please review our Shipping Policy.
9. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund Policy.
Where eligible, our Refund Policy currently provides a 30-day return period from the date the product is received.
Certain products or purchases may be excluded from returns or refunds, including sale or promotional-price purchases, subject to applicable law.
Customers are responsible for return shipping costs for eligible standard returns unless otherwise stated or required by applicable law.
For complete eligibility requirements and procedures, please review our Refund Policy before sending anything back.
Nothing in these Terms or our Refund Policy is intended to limit any consumer rights that cannot legally be limited or excluded.
10. PRODUCT USE AND SAFETY
Baetle products are designed for their intended household cooking and kitchen-related uses as described on our website and product packaging.
You are responsible for using the product appropriately and following any instructions, warnings, and safety information provided with the product.
Do not use a product in a manner inconsistent with its intended purpose or applicable instructions.
Product information on our website is not a substitute for following manufacturer instructions, safety warnings, or applicable cooking and kitchen safety practices.
11. THIRD-PARTY SERVICES AND LINKS
Our website may use or provide access to third-party services, platforms, tools, payment processors, fulfillment providers, analytics services, advertising platforms, or other third-party resources.
These may include services provided by companies such as PayPal, Amazon, Google, Meta, and other service providers used to operate our business and website.
Third-party services are governed by the applicable third party’s own terms and policies.
We are not responsible for the content, policies, availability, security, or practices of third-party websites or services that are outside our control.
12. CUSTOMER REVIEWS, COMMENTS AND SUBMISSIONS
If you submit reviews, comments, photographs, feedback, suggestions, or other content to us, you agree that the content:
- Is truthful and accurate to the best of your knowledge
- Does not violate the rights of another person
- Does not contain unlawful, abusive, threatening, defamatory, obscene, or misleading material
- Does not contain malware or malicious code
- Does not impersonate another person
- Does not infringe intellectual property, privacy, or other rights
You retain ownership of content you submit.
By voluntarily submitting content to us for potential publication or use, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content in connection with Baetle and our marketing, subject to applicable law.
We may remove or decline to publish submitted content at our discretion where permitted by law.
We do not guarantee that submitted content will be published or retained.
13. PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how we share it with service providers, and the rights that may apply to you.
Please review our Privacy Policy for additional information.
14. PROHIBITED USES
You may not use this website or its content:
- For any unlawful purpose
- To violate applicable laws or regulations
- To infringe intellectual property or other rights
- To submit false or misleading information
- To impersonate another person or entity
- To introduce viruses, malware, or malicious code
- To interfere with website security or functionality
- To attempt unauthorized access to systems or accounts
- To collect personal information from other users without authorization
- To spam, phish, or engage in fraudulent activity
- To scrape, crawl, or extract website content through unauthorized means
- To interfere with the normal operation of the website
- For any purpose prohibited by these Terms
We reserve the right to restrict or terminate access to the website where permitted by law if we determine that these prohibited uses have occurred.
15. INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
- Baetle branding
- Logos
- Product names
- Product descriptions
- Photographs
- Graphics
- Website design
- Written content
- Videos
- Marketing materials
is owned by or licensed to TnH Ventures Ltd or its applicable licensors and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, transmit, sell, or commercially exploit our website content without our prior written permission.
Baetle and associated branding may not be used in a way that suggests an unauthorized affiliation, endorsement, or partnership.
16. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted
- The website will always be error-free
- Website information will always be complete, accurate, or current
- Errors will always be corrected
- The website will be free from viruses or other harmful components
To the maximum extent permitted by applicable law, we disclaim warranties and conditions that cannot legally be excluded.
Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot legally be excluded or limited under applicable law.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, TnH Ventures Ltd and its directors, officers, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase or use of our products.
This may include, where legally permitted, loss of profits, loss of revenue, loss of data, business interruption, or other indirect losses.
Our liability for any claim relating to a product or purchase will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless TnH Ventures Ltd and its directors, officers, employees, contractors, suppliers, service providers, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms
- Your unlawful use of the website
- Your violation of another person’s rights
- Your misuse of our products
- Content you submit that violates these Terms or applicable law
This provision applies only to the extent permitted by applicable law.
19. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
20. TERMINATION
We may suspend or terminate your access to the website if you violate these Terms or engage in conduct that may harm the website, our business, our customers, or others, to the extent permitted by law.
Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and applicable legal rights.
21. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and your purchases from us.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
If there is a conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will apply.
22. GOVERNING LAW
These Terms are governed by the laws applicable in British Columbia, Canada, without regard to conflict-of-law principles, except to the extent that applicable consumer protection laws in your jurisdiction provide rights that cannot be waived or excluded.
Nothing in this section is intended to deprive you of mandatory consumer rights or remedies available under the laws that apply to your purchase.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we make changes, we will post the updated Terms on this page and update the “Last updated” date above.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
24. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
TnH Ventures Ltd.
1648 4th Ave E
Vancouver, BC V5N 1J8
Canada
Email: HouseofBaetle@gmail.com